Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at customercare@immaculateblessed.com. Please note that returns will need to be sent to the provided address.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

**Free length exchanges**
Not sure about the chain length? We'll exchange your necklace for a different length free of charge within 30 days of delivery. Email customercare@immaculateblessed.com with your order number and the length you'd like. We'll send you a prepaid return label and ship your new length, gift boxed, as soon as your original piece arrives back with us. Pieces sent for a length exchange should be unworn and in their original packaging.

**Damages and issues**
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

**Other exchanges**
For any exchange other than chain length, the fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

**Refunds**
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at customercare@immaculateblessed.com.